Shipping policy

Shipping Policy

1. Shipping Locations

ZAKETA currently ships within Pakistan only.
International shipping is not available at this time.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation

  • COD orders require confirmation via phone call, SMS, or WhatsApp

  • Orders placed on weekends or public holidays will be processed on the next working day

3. Shipping Methods & Couriers

We ship orders through reliable third-party courier services operating in Pakistan.
Courier selection may vary depending on customer location and order size.

ZAKETA is not responsible for delays caused by courier companies.

4. Estimated Delivery Time

Estimated delivery times within Pakistan:

  • Major Cities: 2–4 business days

  • Remote Areas: 4–7 business days

Delivery times are estimates and may vary due to weather, strikes, road conditions, or courier delays.

5. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout

  • Charges may vary depending on location, order weight, and promotions

  • Shipping charges for COD orders are non-refundable

6. Cash on Delivery (COD)

  • COD is available in selected cities across Pakistan

  • Full payment must be made in cash at the time of delivery

  • Customers are advised to keep the exact amount ready

ZAKETA reserves the right to cancel COD orders that are not confirmed or appear suspicious.

7. Incorrect Address or Contact Information

  • Customers are responsible for providing complete and accurate shipping details

  • Orders delayed or returned due to incorrect information will not be refunded

  • Re-shipping may require additional charges or advance payment

8. Failed Delivery Attempts

  • Couriers usually make 1–3 delivery attempts

  • If the customer is unavailable, the order may be returned to origin

  • Returned orders due to customer unavailability or refusal may not be eligible for refund

9. Order Tracking

  • Tracking details will be shared once the order is shipped

  • Customers can track their orders using the provided tracking number

  • Tracking updates depend on courier system availability

10. Damaged or Lost Shipments

  • ZAKETA is not responsible for damage caused during transit by courier services

  • Customers must report damaged or missing items within 24 hours of delivery

  • Video proof may be required for claims

11. Shipment Delays

Delivery may be delayed due to:

  • Weather conditions

  • Courier service disruptions

  • Public holidays

  • Unforeseen circumstances

ZAKETA will not be liable for delays beyond its control.

12. Changes to Shipping Policy

ZAKETA reserves the right to modify this Shipping Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.

13. Contact Information

For shipping-related questions, please contact us:

📧 Email: samiullahwan032@gmail.com
📞 Phone: +92 333 2588064

Thank you for shopping with ZAKETA. This Shipping Policy explains how orders are processed, shipped, and delivered within Pakistan.