Contact information

At ZAKETA, customer satisfaction is our top priority. Our Customer Service Policy explains how we support our customers before, during, and after a purchase to ensure a smooth and trustworthy shopping experience.

1. Customer Support Availability

Our customer support team is available during the following hours:

  • 🕒 Monday to Saturday: 10:00 AM – 8:00 PM

  • ❌ Sunday & Public Holidays: Limited or unavailable support

Support hours may change during peak sales or special occasions.

2. Contact Information

Customers can reach us through the following channels:

For faster assistance, please include your order number and a clear description of your issue.

3. Response Time

  • We aim to respond to all customer inquiries within 24 hours

  • During high-volume periods (sales, promotions), response times may be slightly longer

  • Queries received outside working hours will be handled on the next business day

4. Order-Related Support

Our customer service team can assist with:

  • Order confirmation and verification

  • Order status and tracking updates

  • Delivery and courier-related issues

  • Changes or corrections (before dispatch only)

Once an order has been dispatched, changes may not be possible.

5. Returns, Refunds & Exchanges Support

  • Customer service will guide you through the return, refund, or exchange process

  • All requests are handled according to our Return & Refund Policy

  • Supporting photos/videos may be required to verify claims

  • if customer orders but after sometime he said i don't need of so he\she should accept it or incase customer order and them he never attend calls messages so we are not responsible for the order

Final approval of returns or refunds rests with ZAKETA.

6. Product Information & Guidance

We strive to provide accurate product information. However:

  • Product images are for reference only

  • Minor variations may occur due to lighting or manufacturing differences

Our support team can provide general guidance but cannot guarantee outcomes beyond product specifications.

7. Customer Responsibilities

To ensure efficient support, customers are expected to:

  • Provide accurate personal and order details

  • Communicate respectfully and honestly

  • Follow the instructions provided by our support team

Misuse of customer service, false claims, or abusive language may result in refusal of service.

8. Limitations of Customer Service

  • Customer service is provided within Pakistan only

  • We are not responsible for delays caused by courier companies, incorrect addresses, or customer unavailability

  • Issues outside our control will be handled on a best-effort basis

9. Privacy & Communication

  • All customer communications are kept confidential

  • Personal information shared with customer service is used only to resolve issues

  • Calls or messages may be recorded for quality and training purposes

10. Policy Updates

ZAKETA reserves the right to update or modify this Customer Service Policy at any time without prior notice. Any changes will be posted on our website.

11. Our Commitment

We are committed to:

  • Treating every customer fairly and respectfully

  • Providing honest and transparent support

  • Resolving issues as quickly and professionally as possible

Need Assistance?

     📧 Email: samiullahawan032@gmail.com

📞 Phone / WhatsApp: 0333-2588064