Refund policy

At ZAKETA, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns Eligibility

We accept returns only under the following conditions:

  • You received a damaged, defective, or wrong product

  • The issue is reported within 48 hours of receiving the order

📌 Returns will not be accepted for:

  • Change of mind

  • Color/design differences shown in pictures

  • Used, washed, or customer-damaged products

2. Return Process

To request a return:

  1. Contact us within 48 hours of delivery

  2. Share your order number and clear photos/videos of the issue

📧 Email: samiullahawan032@gmail.com
📞 Phone/WhatsApp: 0333-2588064

Once approved, we will guide you through the return process.

3. Refund Policy

  • Refunds are issued only after inspection of the returned product

  • Refunds may be processed as:

    • Replacement product, or

    • Store credit, or

    • Refund (in special cases)

⏳ Refund processing time: 7–10 business days after approval.

4. Cash on Delivery (COD) Orders

  • For COD orders, refunds (if approved) may be provided via:

    • Bank transfer, or

    • Store credit

Shipping charges are non-refundable.

5. Exchange Policy

  • Exchanges are allowed only for damaged or incorrect items

  • Exchange depends on product availability

6. Shipping Costs

  • Return shipping costs will be covered by ZAKETA only if the mistake is from our side

  • Otherwise, shipping costs are non-refundable

7. Contact Us

For any return or refund questions, please contact us:

📧 Email: samiullahawan032@gmail.com
📞 Phone: 0333-2588064